How Can We Help?
Owned and operated by Allevata, we welcome every question about your outdoor sanctuary.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to initiate a return and what qualifies.
Can I exchange an item for a different option?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the piece that better suits your space. Refer to our Return Policy for full details.
What materials are used in your outdoor furniture and structures?
Our collections feature weather-resistant materials designed for lasting outdoor use, including premium wood, powder-coated metals, and durable all-weather fabrics. Each product page includes detailed material specifications for your reference.
How do I choose the right cold plunge or barrel sauna for my space?
Consider the available footprint in your backyard or patio, your intended use frequency, and how many people will use it at once. Our product pages include dimensions and capacity details, and our team is happy to help you find the perfect fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a personal, detailed reply within one business day.
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Quality Craftsmanship
Each piece is built with premium materials designed for lasting outdoor beauty.
30-Day Returns
Shop with confidence, backed by our return policy on eligible items.
